Delivery and returns

Delivery of your order

Orders are generally shipped within 4 days once payment has been received. They are send using our standard transporters, and will allow tracking. Due to the fact fragrance is a specific category for carriers, not all carriers will take fragrance shipment, which might have an impact on the time of arrival.

Order handling fees are included in the price of the products, and shipment cost do vary based on the final destination and total weight and size of the parcel and are included in the order. Special import duties for import into non EU countries are not included in the price, and will have to be paid to the importing agent / carrier.

Regrouping of several orders into a single shipment is not possible once the order has been finalized: shipment cost are on a 'per order' basis. We do take care of proper protection of the orders, however if something goes wrong, please contact us to ensure a smooth solution for the problem you might have faced.